For this position, fluency in Dutch is a requirement.
Dive into an enriching internship with Royal HaskoningDHV in our Customer Experience (CX) team within the Digital Business Line. This opportunity is not just another internship; it's a chance to be at the forefront of CX (or EX) innovation. You'll be instrumental in crafting compelling content and exploring research questions in B2B CX (or EX), like digital engagement strategies and touchpoint optimization. Your work will directly contribute to the development of our B2B CX maturity scan, impacting a variety of sectors. Join us to gain unparalleled experience in a team that's shaping the future of digital consultancy.
We are also happy to explore the possibilities for graduate students interested in doing graduation research in CX.
As a Customer Experience Intern at Royal HaskoningDHV, your main responsibilities will be centred around conducting research and creating content in the field of Customer Experience. You will:
In addition to these key responsibilities, you will also:
This role offers a comprehensive opportunity to delve into the dynamic world of digital consultancy and customer/employee experience strategy.
Curious about the research questions you could focus on? Reach out to learn more about the possibilities.
Royal HaskoningDHV is a worldwide independent engineering, project management and consultancy firm which integrates 140 years of engineering expertise with digital technologies and software solutions. Our 6,000 colleagues are working from offices in more than 25 countries across the world. Through our mission Enhancing Society Together, we take responsibility for having a positive impact on the world.
You will become part of the customer experience team within Digital Consultancy (Novius). It is a relatively small – and young – team eager to show the value of customer experience management in the world of engineering and construction. We are led by Marije Teerling, leading professional experience management. She has well over 20 years of experience in science, consulting, and business in the field of CX. She will be your daily supervisor and support you in becoming a CX expert.
We ask the following ‘soft skills’ from you.
Besides that, we expect the following to apply to you:
During your internship at Royal HaskoningDHV, you will learn what it is like to work in a consultancy firm and more specific the kind of projects implemented by the customer experience team. You will be fully part of the team and as such you are invited to participate in all team activities both project related and social activities. You will also receive a monthly allowance.
We would like to meet you! Click on the apply button and upload your resume and motivation letter. For more information, you can always contact Arno van Smeden, recruiter Digital, via [email protected]. Due to the privacy law, please submit your application via the apply button and not via email.
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